To offer you flexibility and security, NEODACIADA SPORT SRL provides customers with several payment methods for the products and services purchased:

1. Online payment by bank card (PlatiOnline processor)

You can pay online with your personal or company card, in complete safety.

Cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV2/CVC2 code) brands.
No additional fee is charged for transactions.
Card data processing is carried out exclusively on PlatiOnline’s servers.

The security of your information is guaranteed by the fact that PlatiOnline does not store confidential card data, but transmits it encrypted, over a secure connection, to the processing bank.

Regardless of your account currency, transactions are processed in lei (RON), at your bank’s exchange rate.

For card payments, the transaction will appear on your statement under the name NEODACIADA.

2. Cancelling the transaction

  • Cancelling a card transaction is only possible under certain conditions (e.g. the order has not yet been dispatched or the service has not yet been provided).
  • If the cancellation is accepted, the issuing bank will release the blocked amount in the customer’s account within 1–30 days, depending on its policy.
  • To request a cancellation, the customer must contact the NeoDaciada Sport SRL team by email or phone.

3. Refunding / reimbursing the transaction

  • Refunds are only possible under the conditions set out by consumer protection legislation and the company’s returns policy.
  • If an order is returned or a service cannot be provided, the amount paid will be refunded to the customer within a maximum of 14 calendar days from approval of the return.
  • The refunded amount will be the amount originally paid by the customer when placing the initial order (including the initial delivery charge, if paid), except where the return is only partial, in which case only the value of the returned products is refunded.
  • Refunds are made using the same payment method used when placing the order (bank transfer or card).

4. Invoicing and documents

  • All orders are accompanied by a tax invoice.
  • For legal entities, please provide the company details (name, tax ID, registration number, registered office) so the invoice can be issued.

Special conditions apply for customised projects, public institutions, special works or B2B partnerships; commercial terms, payment deadlines and contractual documentation can be agreed by contract or individual commercial offer. For more information on payment methods, cancellations or refunds, you can contact us at:
(+40) 744 350 372
[email protected]