Return Policy

RETURN POLICY

General Information

This Return Policy sets out the conditions for returning products purchased through the website belonging to NEODACIADA SPORT SRL.

This Policy has been drafted in accordance with:
Government Emergency Ordinance no. 34/2014 on consumer rights;
Law no. 365/2002 on electronic commerce;
applicable Romanian and European legislation.

Company Details:

NEODACIADA SPORT SRL
VAT No.: RO37747960
Trade Register No.: J2017003641121
Registered address: Aleea Padiș nr. 4-6, ap. 21, Cluj-Napoca, Cluj County
Phone: 004.0744.350.372
Phone: 004.0751.727.956
E-mail: [email protected]

Legal Right of Withdrawal

Private individuals have the right to withdraw from the contract within 14 calendar days of receiving the product, without giving any reason. To exercise the right of withdrawal, the Customer must send the request by e-mail to: [email protected] or by phone to the number shown on the website.

General Return Conditions

Returned products must:
be in the same condition as when delivered;
show no damage;
show no excessive signs of use;
be returned, wherever possible, in their original packaging;
be accompanied by their accessories and related documents.
The Seller reserves the right to reduce the amount refunded if the returned product shows:
scratches;
impact damage;
other damage;
missing accessories;
signs of improper use.

Products That Cannot Be Returned

Returns are not accepted for:
customised products;
made-to-order products;
products made to the Customer’s specifications;
products modified at the Customer’s request;
products which, for hygiene or health protection reasons, cannot be returned once unsealed;
products used, installed or damaged by the Customer.

Return Procedure

The return procedure involves the following steps:
The Customer notifies the intention to return by e-mail or phone.
The Seller confirms the request and sends the return instructions.
The Customer sends the product by courier.
After receiving and inspecting the product, the Seller confirms acceptance of the return.
Return costs are borne by the Customer, except where:
the product is defective;
the product was delivered incorrectly;
the product has non-conformities attributable to the Seller.

Refunds

Approved refunds are made by:
bank transfer;
refund to the card used for payment,
within the period set out in applicable legislation.
The refund may be delayed until:
the returned product is received;
proof of dispatch is provided.

Defective or Incorrectly Delivered Products

In the case of products that are:
defective;
damaged on delivery;
delivered incorrectly;
non-conforming,
the Customer must notify the Seller within a reasonable time of receipt.
In such cases, the costs of return and replacement will be borne by the Seller.

Legal Entities and Institutions

The provisions on the statutory 14-day right of withdrawal apply exclusively to consumers who are private individuals.
For legal entities, public institutions and other organisations, the conditions for returns, warranty and any complaints are governed by:
commercial contracts;
accepted offers;
conditions agreed between the parties;
applicable commercial legislation.

Contact

For return requests:
E-mail: [email protected]
Phone: 004.0744.350.372
Phone: 004.0751.727.956